Support


Customer Care Portal

Our support portal is the best place to submit requests and to get access to the tools and technical information for getting the most out of EquipSoft.

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EquipSoft Support

Our team provides support from 8am to 5pm Eastern, 5 days per week. Support is part of a customer's annual maintenance.

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Support Process

Want to know what happens once you submit a request? Check out our Customer Care case process and resolution response times.

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Customer Support answered by industry experts

When a customer goes live with EquipSoft, after 30 days and the close of a company’s first month end, we introduce them to EquipSoft Customer Care.

EquipSoft Customer Care is a team dedicated to the ongoing support of customers' questions and issues. We use an automated case management system to track issues. Closed and Active issues can be viewed from a secure portal for updates.

The team responds to issues based on severity and operates 9 hours each business day.

Customer input in product development

We collect customer input on enhancements and development priorities through our Customer Advisory Council. We support our research and development program with an in-house team of dedicated developers and business analysts with vast experience in the equipment sales, rentals and service industry.