When a customer goes live with EquipSoft, after 30 days and the close of a company’s first month end, we introduce them to EquipSoft Customer Care.
EquipSoft Customer Care is a team dedicated to the ongoing support of customers' questions and issues. We use an automated case management system to track issues. Closed and Active issues can be viewed from a secure portal for updates.
The team responds to issues based on severity and operates 9 hours each business day.
We collect customer input on enhancements and development priorities through our Customer Advisory Council. We support our research and development program with an in-house team of dedicated developers and business analysts with vast experience in the equipment sales, rentals and service industry.